WELLINGTON COUNTY – As the Upper Grand Family Health Team (UGFHT) plans for the future, they want to hear from local residents about their experiences or lack of experience with them.
The UGFHT is a collection of healthcare providers such as nurse practitioners, dietitians and mental health therapists covering Elora, Fergus and Arthur.
The team has released an online survey to better focus services for the needs of the community.
Gwen Kostal, manager of quality and programs, explained the UGFHT is updating their strategic plan and hearing from those who access their services will help steer this process.
It’s not just something they feel they have to do but Kostal said there is enormous value to the organization and subsequently the community to engaging them in a survey.
Along with optional demographic questions, Kostal explained the survey will help find out if residents have used their services and what was helpful but also what wasn’t when they accessed them.
“The other perspective we’d like to hear is people who didn’t know we were here or would have loved to get access but couldn’t for whatever reason,” Kostal said. “Hearing what those barriers are help us make decisions for how we address them going forward.”
The survey was only recently released but so far Kostal said she’s heard good stories of how people were cared for through their services.
When all survey results are in, the UGFHT will do a full analysis which will be used to set future priorities.
The online survey can be found here and runs until Nov. 29.